I had to call my bank and block my credit card, also I made complaint for 2 transactions taken by Adobe. It is pretty obvious that somebody broke into Your system and stole my card details - then bought subscriptions - the best thing is that I didn't even saw these plans in my Adobe Account - they were associated with different account & email adresses. Naveen: As per the best resolution to your concern I will go head and cancel your subscription for you and you will get the cancellation email at your end. Naveen: Ok sure, please consult your bank Naveen: so shall I go head and apply 3 free months in your subscription underĮwa B: Somebody is taking charges from my card Naveen: What best I can do for you is that I will go head and cancel your subscription and for you money please dispute the charges from your respective bank. Naveen: I hope I am able to resolve your issue and you have only subscription underĮwa B: please delete all my subscriptionsĮwa B: You are taking fraudulent charges from my cardĮwa B: And explain to me how did those people managed to do this?Įwa B: And how come I do not see this in my Adobe Account? Naveen: so as per the best resolution I will go head and cancel your subscription for you Naveen: Ok sure I will go head and cancel your subscription for you and you have stock under Naveen: you have the subscription of student teacher plan with this name.Įwa B: And I don't see any subscription of this planĮwa B: please solve this out because im really concerned right nowĮwa B: Im afraid that somebody broke into my account Naveen: Yes I have checked with my resources you were charged for adobe stock and creative cloud student teacher planĮwa B: I didn't ordered any cc student teacher plan!Įwa B: How come I dont see this in my account?Įwa B: My email adress asociated with my account is Here's part of chat transcription:Įwa B: Why I was charged even if I signed up for 30 days free trial?Įwa B: Is it also something hidden in you terms?Įwa B: I noticed I dont see this charge (from 18.12) in my adobe account But suddenly I went to my bank account and noticed that adobe stock charged me 2 times in december 2017 for 29.99EUR. So pretty much good deal (even if I thought that Its quite not fair that they're not informing clients strictly when we sign in). my fault, I was ready to stay with them for few more moths especially when I was offered 3 months free. Firstly person on the support chat informed me that there is cancelation fee. My problem started recently when I wanted to cancel my Adobe Stock Subscription.
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